NON-CONSCIOUS PROCESSES IN PERSUASION

Subliminal Advertising

Subliminal - "Below the level of conscious perception.."

(a stimulus that is) "..inadequate to produce conscious awareness but able to evoke a response."

1957 - Movie Theater Study:

During the movie the following statements were flashed on the screen:

Researcher claimed that the sales of soft drinks and popcorn during intermission were significantly higher than when the phrases were not flashed.

Data were fabricated by a marketing researcher who needed to drum up business for himself.

Laboratory studies of subliminal effects:

Other sources of non-conscious effects

More than 60% of social meaning in interpersonal exchange is transmitted nonverbally.

Nonverbal elements can influence:

Vocalics:

(e.g., tempo, pitch, intensity, fluency)

Physical Appearance (packaging):

Repetition:

Order of Presentation

Contrast and anchoring effects

Body Language

Reasearch examples:

Study #1

3 male and 3 female experimenters alternated in approaching shoppers as they entered a large bookstore.

Each individual shopper was greeted and handed a 4 page catalogue filled with information about the store (e.g., items, prices, discounts, credit, etc.).

When shoppers approached the cash register to check out any items purchased (or to get a parking coupon validated) measures were taken of their shopping time, the amount they purchased, and their evaluation of the store.

.........................Treatment..............No Treatment

Shopping Time..........22.11 minutes............13.56 minutes

Avg. purchase..........$15.03....................$12.23

Evaluation...............3.2.......................2.1
(5 point scale)

Study #2

Lone adult shoppers in a supermarket were approached by one of four different female demonstrators, dressed in company uniforms, who asked the shopper to sample a new snack product. Whether or not the customer agreed to try the snack, they were given a discount coupon to be redeemed at the cash register.

.....................TreatmentNo.................. Treatment

Tasted.................84.6%..........................65%

Purchased..............64.1%..........................43%

QUESTION: What was the "treatment" that was so effective at influencing store evaluations as well as actual purchases?

ANSWER: Touch

GROUP INFLUENCE & PERSUASION

Social Conformity - our behavior is determined, in part, by the behavior of those around us.

Can we use this in a natural persuasion episode?

Helping Behavior

If you saw someone clearly in trouble, do you think stopping to help them is a good thing?

Do you believe that other people would think that stopping to help is a good thing to do?

Bystanders and Helping Behavior:

Princeton Study (1973) - time pressure.

..........None...............Need to hurry..............Late

..........63%....................45%....................10%

Is it better to get in trouble in a crowd or with just one other person around?

Why don't "good people" help?

Situational Factors: