- Research Interests
- Service Operations Management
- Large-scale Service Systems
- Queueing Theory and Applications
- Markov Decision Processes
- Revenue Management
- Mechanism Design & Contract Theory
- Econometrics
- Repeated Games
- Publications
- with G. Allon and A. Bassamboo, Skill Management in Large-scale Service Marketplaces Accepted, Production & Operations Management. (June 2017).
- with M. Pangburn, Mass customization and guardrails: 'You can't be all things to all customers' Accepted, Production & Operations Management. (March 2017)
- with M. A. Lariviere,
Saving Seats for Strategic Customers
Operations Research, Vol: 61 N0: 6, 2013.
- with G. Allon and A. Bassamboo, Large-scale
Service Marketplaces: The Role of the Moderating Firm.
Management Science, Vol: 58 No: 10, 2012.
- with F. Karaesmen and E.L. Örmeci, Dymanic
Pricing and Scheduling in a Multi-Class Single-Server Queuing System.
Queueing Systems, Vol:67, No:4, 2011.
- with F. Karaesmen and E.L. Örmeci, Effects of System
Parameters on the Optimal Policy Structure in a Class of Queueing Problems.
Queueing Systems, Vol:61, No:4, 2009.
- with F. Karaesmen and E.L. Örmeci,
Structural Results on a Batch Acceptance Problem.
Mathematical Methods of Operations Research, Vol:66, No:2, 2007.
- Submitted or Completed Manuscripts
- Manuscripts in Preparation
-
with A. Yazdani-Tabaei and M. Pangburn, What if Hotelling's Firms Offer Mass Customization? Competitive and Social Implications.
- Work in Progress
- with A. Yazdani-Tabaei and M. Pangburn, Periodic Sales with Diverse Customers.
- Invited Talks
- Large-scale Service Marketplaces: The Role of the Moderating Firm
- Hong-Kong University Science and Technology, February 2010
- Wharton School of Business, February 2010
- University of Oregon, February 2010
- European School of Management and Technology, February 2010
- London Business School, February 2010
- Rotterdam School of Management, February 2010
- University of Michigan- Dearborn, January 2010
- INFORMS Annual Meeting, October 2009
- MSOM Annual Meeting, June 2009
- MSOM Service SIG, June 2012
- Skill and Capacity Management in Large-scale Service Marketplaces (and versions)
- POMS Annual Meeting, April 2012
- INFORMS Annual Meeting, November 2010
- INFORMS Annual Meeting, October 2009
- Dymanic Pricing and Scheduling in a Multi-Class Single-Server
Queuing System
- INFORMS Annual Meeting, October 2009
- Saving Seats for Strategic Customers
- MSOM Annual Meeting, June 2008
- INFORMS Annual Meeting, November 2007
- Can There Be Too Much Variety? Limits of Mass Customization
- POMS Annual Meeting, May 2013
- Managing Service Systems via Hidden Queues: The Role of Strategic Customer Behavior
- POMS Annual Meeting, May 2013
|
|