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PARENT’S VOICE

The Moss Street Children’s Center exists to serve families. This means that Moss Street is here to serve both children and parents. We hope that all families find our classrooms welcoming and supportive environments. To that end, the following standards apply:

  • Parents have access to their children at all times;
  • Access to any program teacher for discussion relating to the classroom and their children is encouraged; although appointments may be necessary;
  • Documents dealing with governance, regulations and policies or others applicable to Moss Street are accessible and can be made available to parents;
  • Personal family records are kept confidential and only shared with other staff as needed.
  • All parents shall have reasonable access to the child care director to express concerns related to their children and/or the child care programs.

 


MUTUAL RESPECT

It is our intention to always communicate with parents in a respectful manner. This respect also includes maintaining professional confidentiality for information parents share with staff.

We hope that parents feel comfortable sharing information about their family that may impact a child’s emotions or behavior. Staff will not discuss private information publicly or outside of confidential meetings.

We also hope that parents will similarly discuss sensitive issues outside of classroom times. Teachers and the director are available to provide consultation, community referrals and support to parents.

Moss Street is committed to working with children and their families, so that each child's experience at the Center is respective, positive and rewarding. We belive that respectful and open communication between parents and Moss Street staff is essential to the quality of care we provide. If we have concerns about a child's need, we will meet with parents to discuss our concerns and establish a plan to benefit the child, family and the Center

Families may be discharged from Moss Street Children's Center for the following incidences. These include, but are not limited to:

  • Use of profanity on the grounds
  • Treating staff/teachers with disrespect
  • Verbal and/or physical abuse to children, staff or each other
  • Parent habitually arrives after closing to pick up their child
  • Parent fails to complete and/or update required records and forms
  • Use of drugs, alcohol or any other illegal substance on the property
  • Non-compliance with required level of participation (attendance)
  • Providing false documentation
  • Parent's failure to pay fees

The decision to terminate/discharge is decided on a case by case basis. We reserve the right to terminate services.

© MSCC University of Oregon